Frequently Asked Questions

Everything you need to know about shopping with Ajmal KSA

What is the estimated delivery time for my order within Saudi Arabia?

Orders within major cities like Riyadh, Jeddah, and Dammam typically arrive within 2-4 business days. Delivery to other regions may take up to 5-7 business days.

Are your fragrances 100% authentic?

Yes, all products sold on our official website are 100% authentic and sourced directly from Ajmal Perfumes' manufacturing facilities, ensuring the highest quality standards.

What payment methods do you accept?

We accept a variety of payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for most locations within the Kingdom.

Can I return or exchange a perfume if I don't like the scent?

Due to the nature of beauty products and for hygiene reasons, we only accept returns or exchanges for products that are defective, damaged during transit, or sent in error, provided they are unopened and in their original packaging.

How can I track my shipment?

Once your order is dispatched, you will receive an SMS and an email containing your tracking number and a link to the courier's portal to monitor your delivery status.

Do you offer international shipping outside of KSA?

Currently, this online store specifically serves customers within the Kingdom of Saudi Arabia. For other regions, please visit our respective international portals.